Software for Damage Management
In the event of a claim, all processes must be described in detail. fleetster offers a simplification of the process.
Why is Damage Management important?
All parties involved want and need to know the current status of all vehicles, who caused what damage and what damage has already been repaired. Especially because vehicles are very expensive and may have the potential to ruin a company, damage must be documented in great detail.
What is the challenge in Claims Management?
We have given a lot of thought to how we can make the entire claims process as pleasant as possible for everyone involved. This is the result: Our plan is to go one step deeper, so that the user can not only say when he caused or found which damage where, but also see exactly which damage already exists on the vehicle. To do this, we have tried to structure and categorise all damage clearly and simply, which is also very helpful for repairs. For example, if the fleet manager says, "Hey, has damage 1040 actually been repaired yet?" it must be clear which damage it is. This is another reason why we have implemented the possibility to upload photos. The first prototype is already ready, when we upload the pictures of the train to our servers. I probably don't have to tell you that this sounds much easier than it is. If the quality of the photo is too low, you can't see anything at all on the photo - or would you recognise a small scratch on a blurred, small photo, which is already difficult to see on the vehicle with the naked eye? Then it can still happen that the user wants to report the damage from the underground car park - without reception... All this is not easy.
Ultimately, damage management is one of those issues where the obvious solution is simple, but as soon as you get into the details, it becomes quite tricky. Then there's the fact that all the information has to end up on the fleet manager's desk so that he can make an informed decision about what to do. But at least the damage is already documented in detail by then - because that's what digital processes are for!
Accident in your fleet - and now?
For a smooth handling of a claim, an adequate claims team should always be available. All information in the accident reports to the insurer is registered and processed accordingly by the insurer until the conclusion of the respective case. Even in the case of a self-inflicted damage, the user is provided with a free rental vehicle. A pick-up and drop-off service is accordingly also included.
One of the most important points in an organized handling of a fleet management accident claim is the efficient flow of information. Everyone must be informed about what happened to a certain vehicle, who is responsible for the claim and what the status of the damage repair is. This process in the fleet with the detailed documentation of what happened is enormously important, as vehicles represent a high financial challenge for many companies.
The main points of the claims settlement in the overview
If damage occurs in an accident, the claim must be recorded in detail directly by the party responsible. All information provided in this context serves to settle the claim.
Notification of Claim to the Insurer
The details of the accident recorded by those involved in the accident are communicated to the relevant insurers, and a cover check and exchange of information between the insurers involved is then carried out.
If a network of partners is already in place to handle the claim, the repair of the accident vehicle can be relatively quick and unproblematic. The first step is to agree on the date for the repair of the vehicle.
The mobility of the driver is to be ensured by a replacement vehicle from the internal stock, as a rental car or via car sharing.
Final Control Procedure
Every claim must be finally checked, including the control of estimates and invoices. The control procedure should be a standardized process involving all departments and communicated with the relevant driver.
fleetster - The solution for annoying damage management
In order to take care of the fleet of vehicles in a reasonable way, the whole process in the fleet needs a new edition with regard to an optimal claims management.
The user of the vehicle is given the opportunity to inspect the existing damage himself. The damage is documented and digitized by means of photographs. In this way, damage can be clearly assigned to a vehicle in the future. Mistakes or mix-ups can thus be ruled out as far as possible. The photographic material and the documentation of the damage are made available to the fleet manager, who has an overview of all processes and the entire fleet. Within the framework of fleet management, he then decides on the basis of the available information whether and which measures should be initiated. It is important that in any case, every case of damage is first documented for the further process in the vehicle fleet.