Software for damage management

In the event of a claim, all processes must be described in detail. fleet managers know only too well how much work is involved in such a claim settlement. fleetster offers a simplification of the process

Why is damage management important?

All parties involved want and need to know the current status of all vehicles, who caused what damage and what damage has already been repaired. Especially because vehicles are very expensive and may have the potential to ruin a company, damage must be documented in great detail.

What is the challenge in claims management?

Wir haben uns viele Gedanken gemacht, wie wir den gesamten Schaden-Prozess für alle Beteiligten so angenehem wie möglich machen können. Das ist das Ergebnis: Unser Plan ist noch einen Schritt tiefer zu gehen, sodass der Nutzer nicht nur sagen kann, wann er welchen Schaden wo verursacht oder gefunden hat, sondern auch genau sieht, welche Schäden am Fahrzeug bereits vorhanden sind. Dafür haben wir versucht alle Schäden klar und einfach zu Strukturieren und Kategorisieren, was auch für Reparaturen sehr hilfreich ist. Wenn beispielsweise der Fuhrparkleiter sagt, “Hey, wurde eigentlich schon der Schaden 1040 repariert?” muss klar sein, um welchen Schaden es sich handelt. Auch deshalb haben wir die Möglichkeit Fotos hochzuladen, implementiert. Der erste Prototypt ist bereits fertig, bei wir die Bilder des Fahrzugs auf unsere Server hochladen. Vermutlich muss ich Ihnen nicht sagen, dass das viel einfach klingt, als es ist. Ist die Qualität des Fotos zu niedrig, sieht man auf dem Foto gar nichts – oder

Accident in your fleet - and now?

For a smooth handling of a claim, an adequate claims team should always be available. All information in the accident reports to the insurer is registered and processed accordingly by the insurer until the conclusion of the respective case. Even in the case of a self-inflicted damage, the user is provided with a free rental vehicle. A pick-up and drop-off service is accordingly also included.

The main points of the claims settlement in the overview

Incident recording

If damage occurs in an accident, the claim must be recorded in detail directly by the party responsible. All information provided in this context serves to settle the claim. In order to guarantee the best possible completeness of this information as a basis for settling the claim, the usable checklists, a hotline and regular seminars are beneficial.

Notification of claim to the insurer

The details of the accident recorded by those involved in the accident are communicated to the relevant insurers, and a cover check and exchange of information between the insurers involved is then carried out.

Repair processing

If a network of partners is already in place to handle the claim, the repair of the accident vehicle can be relatively quick and unproblematic. The first step is to agree on the date for the repair of the vehicle. During the ongoing repair work, attention must be paid to the progress of the damage repair in order to meet the completion date.

Stay mobile

The mobility of the driver is to be ensured by a replacement vehicle from the internal stock, as a rental car or via car sharing.

Final control procedure

Every claim must be finally checked, including the control of estimates and invoices. The control procedure should be a standardized process involving all departments and communicated with the relevant driver. This is ultimately the basis for optimal fleet management.


One of the most important points in an organized handling of a fleet management accident claim is the efficient flow of information. Everyone must be informed about what happened to a certain vehicle, who is responsible for the claim and what the status of the damage repair is. This process in the fleet with the detailed documentation of what happened is enormously important, as vehicles represent a high financial challenge for many companies.

fleetster - The solution for annoying damage management

In order to take care of the fleet of vehicles in a reasonable way, the whole process in the fleet needs a new edition with regard to an optimal claims management.

The user of the vehicle is given the opportunity to inspect the existing damage himself. The damage is documented and digitized by means of photographs. In this way, damage can be clearly assigned to a vehicle in the future. Mistakes or mix-ups can thus be ruled out as far as possible. The photographic material and the documentation of the damage are made available to the fleet manager, who has an overview of all processes and the entire fleet. Within the framework of fleet management, he then decides on the basis of the available information whether and which measures should be initiated. It is important that in any case, every case of damage is first documented for the further process in the vehicle fleet.